{"id":1757,"date":"2023-12-18T14:41:28","date_gmt":"2023-12-18T14:41:28","guid":{"rendered":"https:\/\/injurymap.com\/?page_id=1757"},"modified":"2024-07-09T07:53:36","modified_gmt":"2024-07-09T07:53:36","slug":"stotte","status":"publish","type":"page","link":"https:\/\/injurymap.com\/no\/support\/","title":{"rendered":"Support"},"content":{"rendered":"<div data-elementor-type=\"wp-page\" data-elementor-id=\"1757\" class=\"elementor elementor-1757\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-374ca23 e-flex e-con-boxed wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no e-con e-parent\" data-id=\"374ca23\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-c7de0eb elementor-widget elementor-widget-heading\" data-id=\"c7de0eb\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Support\n\n<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-04cd33e elementor-widget elementor-widget-text-editor\" data-id=\"04cd33e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<h6 class=\"h4 mt-8 mt-lg-14\">Avbryt eller endre abonnement<\/h6>\n<p>Du kan si opp eller endre abonnementet ditt hos Apple eller Google ved \u00e5 bruke f\u00f8lgende veiledninger.<br><br><\/p>\n<p><span style=\"text-decoration: underline;\"><a href=\"https:\/\/support.apple.com\/en-gb\/HT202039\" target=\"_blank\" rel=\"nofollow noopener\">iTunes \/ App Store-guide<\/a><\/span><\/p>\n<p><span style=\"text-decoration: underline;\"><a href=\"https:\/\/support.google.com\/payments\/answer\/6220303?hl=en\" target=\"_blank\" rel=\"nofollow noopener\">Google Play-guide<\/a><br><br><\/span><\/p>\n<p>Hvis du har kj\u00f8pt abonnementet ditt via nettstedet v\u00e5rt, kan du logge inn p\u00e5 kontoen din og gj\u00f8re endringer eller avslutte abonnementet&nbsp;<span style=\"text-decoration: underline;\"><a href=\"https:\/\/api.injurymap.com\/dashboard\">her<\/a><\/span>.<\/p>\n<h6>&nbsp;<\/h6>\n<h6 class=\"h4 mt-8 mt-lg-14\">Abonnementskostnad<\/h6>\n<p>Start et Injurymap-abonnement for \u00e5 fortsette \u00e5 bruke appen etter at pr\u00f8veperioden p\u00e5 14 dager er utl\u00f8pt. Du kan velge mellom f\u00f8lgende abonnementsalternativer:<br><br><\/p>\n<ul>\n<li>$9,49\/m\u00e5ned<\/li>\n<li>$40,99\/\u00e5r<\/li>\n<\/ul>\n<h6>&nbsp;<\/h6>\n<h6 class=\"h4 mt-8 mt-lg-14\">Jeg f\u00e5r ikke varsler eller p\u00e5minnelser<\/h6>\n<p>Hvis du ikke f\u00e5r varsler eller p\u00e5minnelser, g\u00e5r du til profilsiden din og trykker p\u00e5 innstillingsikonet. Bla ned til \"P\u00e5minnelser\"-delen og s\u00f8rg for at alternativet er aktivert.<\/p>\n<h6>&nbsp;<\/h6>\n<h6 class=\"h4 mt-8 mt-lg-14\">P\u00e5minnelser er sl\u00e5tt p\u00e5 i appen, men jeg f\u00e5r fortsatt ingen varsler eller p\u00e5minnelser<\/h6>\n<p class=\"h5\"><strong><br>For iOS-brukere<\/strong><\/p>\n<p>Koble til lokalt Wi-Fi eller et mobilnettverk for \u00e5 motta varsler. Hvis du fortsatt ikke mottar noen p\u00e5minnelser eller varsler, kan du pr\u00f8ve f\u00f8lgende:<\/p>\n<p><strong><br>Hvis du ikke ser varsler for en bestemt app<\/strong><\/p>\n<p>For \u00e5 f\u00e5 varsler m\u00e5 du koble deg til et Wi-Fi- eller mobilnettverk. Hvis du fortsatt ikke f\u00e5r varsler for en bestemt app, kan du pr\u00f8ve disse trinnene:<br><br><\/p>\n<ol>\n<li>\n<p>S\u00f8rg for at appen st\u00f8tter varslinger. G\u00e5 til Innstillinger &gt; Varsler, velg appen, og kontroller at Tillat varslinger er p\u00e5.<\/p>\n<\/li>\n<li>\n<p>Hvis du har sl\u00e5tt p\u00e5 varslinger for en app, men ikke mottar varsler, er det mulig at du ikke har valgt Bannere. G\u00e5 til Innstillinger &gt; Varsler, velg appen, og velg deretter Bannere.<\/p>\n<\/li>\n<li>\n<p>S\u00f8rg for at du er logget p\u00e5 Apple-ID-en din.<\/p>\n<\/li>\n<li>\n<p>Kontroller at Ikke forstyrr er sl\u00e5tt av.<\/p>\n<\/li>\n<li>\n<p>Hvis du nylig har installert en app eller gjenopprettet fra en sikkerhetskopi, \u00e5pner du appen for \u00e5 begynne \u00e5 motta varsler.<\/p>\n<\/li>\n<\/ol>\n<p><br>Les mer p\u00e5 Apples supportside&nbsp;<span style=\"text-decoration: underline;\"><a href=\"https:\/\/support.apple.com\/en-us\/HT201925\" target=\"_blank\" rel=\"nofollow noopener\">her<\/a><\/span>.<\/p>\n<p class=\"h5\"><strong><br>For Android-brukere<\/strong><\/p>\n<p>Koble til Wi-Fi eller et mobilnettverk for \u00e5 motta p\u00e5minnelser og varsler. Hvis du fortsatt ikke mottar p\u00e5minnelser eller varsler, kan du pr\u00f8ve f\u00f8lgende:<\/p>\n<ol>\n<li>G\u00e5 til innstillinger &gt; varsler.<\/li>\n<li>Finn og klikk p\u00e5 Injurymap og sjekk om varsler er sl\u00e5tt p\u00e5.<\/li>\n<\/ol>\n<p><br>Les mer p\u00e5 Googles supportside&nbsp;<span style=\"text-decoration: underline;\"><a href=\"https:\/\/support.google.com\/android\/answer\/9079661?hl=en&amp;ref_topic=7651002\" target=\"_blank\" rel=\"nofollow noopener\">her<\/a><\/span>.<\/p>\n<h5>&nbsp;<\/h5>\n<h6 class=\"h4 mt-8 mt-lg-14\">Slik legger du til et nytt program<\/h6>\n<ol>\n<li>G\u00e5 til \"I dag\"-siden<\/li>\n<li>Klikk p\u00e5 pilen til h\u00f8yre for det aktuelle programmet<\/li>\n<li>Klikk p\u00e5 \"+ legg til nytt program\"<\/li>\n<li>Svar p\u00e5 sp\u00f8rsm\u00e5lene<\/li>\n<li>Begynn \u00e5 trene med det nye programmet ditt<\/li>\n<\/ol>\n<h6>&nbsp;<\/h6>\n<h6>Slik sletter du brukerdataene dine<\/h6>\n<p>Send en e-post til <a href=\"mailto:support@injurymap.com\">support@injurymap.com<\/a>. Oppgi brukernavnet ditt i e-posten.&nbsp;<br><br><\/p>\n<ul>\n<li>Du finner brukernavnet ditt ved \u00e5 \u00e5pne Injurymap-appen og g\u00e5 til Innstillinger-skjermen. Du f\u00e5r tilgang til Innstillinger ved \u00e5 trykke p\u00e5 tannhjulikonet p\u00e5 profilsiden din.<\/li>\n<li>Bla nedover og finn brukernavnet ditt i skjermbildet Innstillinger.&nbsp;<\/li>\n<\/ul>\n<p><br>N\u00e5r foresp\u00f8rselen din er mottatt, vil teamet v\u00e5rt sette i gang sletteprosessen. Du vil motta en bekreftelse n\u00e5r dataene dine er fjernet fra systemet v\u00e5rt.<\/p>\n<h6 class=\"h5\"><br><\/h6>\n<h6 class=\"h5\">Trenger du manuell st\u00f8tte?<\/h6>\n<p>Skriv til <a href=\"mailto:support@injurymap.com\">support@injurymap.com<\/a><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-7f37a30 e-flex e-con-boxed wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no e-con e-parent\" data-id=\"7f37a30\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-0b598c9 elementor-widget elementor-widget-spacer\" data-id=\"0b598c9\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>Du kan avbryte eller endre abonnementet ditt hos Apple eller Google ved \u00e5 bruke f\u00f8lgende guider. iTunes \/ App Store Guide Google Play Guide Hvis du har kj\u00f8pt abonnementet ditt via nettstedet v\u00e5rt, kan du logge inn p\u00e5 kontoen din og gj\u00f8re endringer eller avslutte abonnementet her.   Abonnementskostnad Start et Injurymap-abonnement for \u00e5 fortsette \u00e5 bruke appen etter at pr\u00f8veperioden p\u00e5 14 dager er utl\u00f8pt. Du kan velge mellom f\u00f8lgende abonnementsalternativer: $9,49\/m\u00e5ned $40,99\/\u00e5r Jeg f\u00e5r ikke varsler eller p\u00e5minnelser Hvis du ikke f\u00e5r varsler eller p\u00e5minnelser, g\u00e5r du til profilsiden din og trykker p\u00e5 innstillingsikonet. Bla ned til \"P\u00e5minnelser\"-delen og kontroller at alternativet er aktivert.   P\u00e5minnelser er sl\u00e5tt p\u00e5 i appen, men jeg f\u00e5r fortsatt ingen varsler eller p\u00e5minnelser For iOS-brukere Koble til lokalt Wi-Fi eller et mobilnettverk for \u00e5 motta varsler. Hvis du fortsatt ikke mottar noen p\u00e5minnelser eller varsler, kan du pr\u00f8ve f\u00f8lgende: Hvis du ikke ser varsler for en bestemt app For \u00e5 motta varsler m\u00e5 du koble til et Wi-Fi- eller mobilnettverk. Hvis du fortsatt ikke f\u00e5r varsler for en bestemt app, kan du pr\u00f8ve disse trinnene: Kontroller at appen st\u00f8tter varslinger. G\u00e5 til Innstillinger &gt; Varsler, velg appen, og kontroller at Tillat varsler er sl\u00e5tt p\u00e5. Hvis du har sl\u00e5tt p\u00e5 varslinger for en app, men ikke mottar varsler, er det mulig at du ikke har valgt Bannere. G\u00e5 til Innstillinger &gt; Varsler, velg appen, og velg deretter Bannere. Kontroller at du er logget p\u00e5 Apple-ID-en din. Kontroller at Ikke forstyrr er sl\u00e5tt av. Hvis du nylig har installert en app eller gjenopprettet fra en sikkerhetskopi, \u00e5pner du appen for \u00e5 begynne \u00e5 f\u00e5 varsler. Les mer p\u00e5 Apples supportside her. For Android-brukere Koble til Wi-Fi eller et mobilnettverk for \u00e5 motta p\u00e5minnelser og varsler. Hvis du fortsatt ikke mottar p\u00e5minnelser eller varsler, kan du pr\u00f8ve f\u00f8lgende: G\u00e5 til innstillinger &gt; varsler. Finn og klikk p\u00e5 Injurymap, og sjekk om varslinger er sl\u00e5tt p\u00e5. Les mer p\u00e5 Googles nettsted for kundest\u00f8tte her.   Slik legger du til et nytt program G\u00e5 til \"I dag\"-siden Klikk p\u00e5 pilen til h\u00f8yre for ditt n\u00e5v\u00e6rende program Klikk p\u00e5 \"+ legg til nytt program\" Svar p\u00e5 sp\u00f8rsm\u00e5lene Begynn \u00e5 trene med ditt nye program Slik sletter du brukerdataene dine Send en e-post til support@injurymap.com. Oppgi brukernavnet ditt i e-posten.  Du finner brukernavnet ditt ved \u00e5 \u00e5pne Injurymap-appen og navigere til skjermbildet Innstillinger. Du kommer til Innstillinger ved \u00e5 trykke p\u00e5 tannhjulikonet p\u00e5 profilsiden din. Bla nedover og finn brukernavnet ditt i Innstillinger-skjermbildet.  N\u00e5r foresp\u00f8rselen din er mottatt, vil teamet v\u00e5rt sette i gang sletteprosessen. Du vil motta en bekreftelse n\u00e5r dataene dine er fjernet fra systemet v\u00e5rt. Trenger du manuell st\u00f8tte? Skriv til support@injurymap.com<\/p>","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"inline_featured_image":false,"footnotes":""},"class_list":["post-1757","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.1.1 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Support - Injurymap<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/injurymap.com\/no\/stotte\/\" \/>\n<meta property=\"og:locale\" content=\"nb_NO\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Support - Injurymap\" \/>\n<meta property=\"og:description\" content=\"Support Cancel or change subscription You can cancel or change your subscription with Apple or Google by using the following guides. iTunes \/ App Store Guide Google Play Guide If you bought your subscription via our website you can log in to your account and make changes or unsubscribe&nbsp;here. &nbsp; Subscription cost Start an Injurymap subscription to continue using the app after your 14 day trial period expires. You can choose between the following subscription options: $9.49\/month $40.99\/year &nbsp; I&#8217;m not getting notifications or reminders If you are not getting notifications or reminders, navigate to your profile page and tap the settings icon. Scroll down to the &#8220;Reminders&#8221; section and make sure the option is enabled. &nbsp; Reminders are turned on in the app, but I&#8217;m still not getting any notifications or reminders For iOS users Connect to local Wi-Fi or a mobile network to receive notifications. If you&#8217;re still not receiving any reminders or notifications, try the following: If you don&#8217;t see notifications for a specific app To get notifications, connect to a Wi-Fi or cellular network. If you still don&#8217;t get notifications for a specific app, try these steps: Make sure that the app supports notifications. Go to Settings &gt; Notifications, select the app, and make sure that Allow Notifications is on. If you have notifications turned on for an app but you&#8217;re not receiving alerts, you might not have Banners selected. Go to Settings &gt; Notifications, select the app, then select Banners. Make sure that you\u2019re signed in to your Apple ID. Make sure that Do Not Disturb is off. If you\u2019ve recently installed an app or restored from a backup, open the app to start getting notifications. Read more on Apple&#8217;s support site&nbsp;here. For Android users Connect to Wi-Fi or a mobile network to receive reminders and notifications. If you still do not receive any reminders or notifications, try the following: Go to settings &gt; notifications. Find and click Injurymap and check if notifications are turned on. Read more on Google&#8217;s support site&nbsp;here. &nbsp; How to add a new program Go to the &#8220;Today&#8221; page Click on the arrow to the right of your current program Click on the &#8220;+ add new program&#8221; Answer the questions Start exercising with your new program &nbsp; How to delete your user data Send an email to support@injurymap.com. Please include your username in the email.&nbsp; To find your username, open the Injurymap app and navigate to the Settings screen. You can access the Settings screen by tapping the gear icon on your profile page. Scroll down and locate your username within the Settings screen.&nbsp; Once your request is received, our team will initiate the deletion process. You will receive confirmation once your data has been successfully removed from our system. Do you need manual support? Write to support@injurymap.com\" \/>\n<meta property=\"og:url\" content=\"https:\/\/injurymap.com\/no\/stotte\/\" \/>\n<meta property=\"og:site_name\" content=\"Injurymap\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/Injurymap\/\" \/>\n<meta property=\"article:modified_time\" content=\"2024-07-09T07:53:36+00:00\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Ansl. lesetid\" \/>\n\t<meta name=\"twitter:data1\" content=\"3 minutter\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\/\/injurymap.com\/support\/\",\"url\":\"https:\/\/injurymap.com\/support\/\",\"name\":\"Support - Injurymap\",\"isPartOf\":{\"@id\":\"https:\/\/injurymap.com\/#website\"},\"datePublished\":\"2023-12-18T14:41:28+00:00\",\"dateModified\":\"2024-07-09T07:53:36+00:00\",\"breadcrumb\":{\"@id\":\"https:\/\/injurymap.com\/support\/#breadcrumb\"},\"inLanguage\":\"nb-NO\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/injurymap.com\/support\/\"]}]},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\/\/injurymap.com\/support\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\/\/injurymap.com\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Support\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\/\/injurymap.com\/#website\",\"url\":\"https:\/\/injurymap.com\/\",\"name\":\"Injurymap\",\"description\":\"Physiotherapy for Everyone, Everywhere\",\"publisher\":{\"@id\":\"https:\/\/injurymap.com\/#organization\"},\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\/\/injurymap.com\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"nb-NO\"},{\"@type\":\"Organization\",\"@id\":\"https:\/\/injurymap.com\/#organization\",\"name\":\"Injurymap\",\"url\":\"https:\/\/injurymap.com\/\",\"logo\":{\"@type\":\"ImageObject\",\"inLanguage\":\"nb-NO\",\"@id\":\"https:\/\/injurymap.com\/#\/schema\/logo\/image\/\",\"url\":\"https:\/\/injurymap.com\/wp-content\/uploads\/2023\/10\/injurymap-logo.svg\",\"contentUrl\":\"https:\/\/injurymap.com\/wp-content\/uploads\/2023\/10\/injurymap-logo.svg\",\"width\":120,\"height\":26,\"caption\":\"Injurymap\"},\"image\":{\"@id\":\"https:\/\/injurymap.com\/#\/schema\/logo\/image\/\"},\"sameAs\":[\"https:\/\/www.facebook.com\/Injurymap\/\",\"https:\/\/www.linkedin.com\/company\/injurymap\"]}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"St\u00f8tte - Injurymap","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/injurymap.com\/no\/stotte\/","og_locale":"nb_NO","og_type":"article","og_title":"Support - Injurymap","og_description":"Support Cancel or change subscription You can cancel or change your subscription with Apple or Google by using the following guides. iTunes \/ App Store Guide Google Play Guide If you bought your subscription via our website you can log in to your account and make changes or unsubscribe&nbsp;here. &nbsp; Subscription cost Start an Injurymap subscription to continue using the app after your 14 day trial period expires. You can choose between the following subscription options: $9.49\/month $40.99\/year &nbsp; I&#8217;m not getting notifications or reminders If you are not getting notifications or reminders, navigate to your profile page and tap the settings icon. Scroll down to the &#8220;Reminders&#8221; section and make sure the option is enabled. &nbsp; Reminders are turned on in the app, but I&#8217;m still not getting any notifications or reminders For iOS users Connect to local Wi-Fi or a mobile network to receive notifications. If you&#8217;re still not receiving any reminders or notifications, try the following: If you don&#8217;t see notifications for a specific app To get notifications, connect to a Wi-Fi or cellular network. If you still don&#8217;t get notifications for a specific app, try these steps: Make sure that the app supports notifications. Go to Settings &gt; Notifications, select the app, and make sure that Allow Notifications is on. If you have notifications turned on for an app but you&#8217;re not receiving alerts, you might not have Banners selected. Go to Settings &gt; Notifications, select the app, then select Banners. Make sure that you\u2019re signed in to your Apple ID. Make sure that Do Not Disturb is off. If you\u2019ve recently installed an app or restored from a backup, open the app to start getting notifications. Read more on Apple&#8217;s support site&nbsp;here. For Android users Connect to Wi-Fi or a mobile network to receive reminders and notifications. If you still do not receive any reminders or notifications, try the following: Go to settings &gt; notifications. Find and click Injurymap and check if notifications are turned on. Read more on Google&#8217;s support site&nbsp;here. &nbsp; How to add a new program Go to the &#8220;Today&#8221; page Click on the arrow to the right of your current program Click on the &#8220;+ add new program&#8221; Answer the questions Start exercising with your new program &nbsp; How to delete your user data Send an email to support@injurymap.com. Please include your username in the email.&nbsp; To find your username, open the Injurymap app and navigate to the Settings screen. You can access the Settings screen by tapping the gear icon on your profile page. Scroll down and locate your username within the Settings screen.&nbsp; Once your request is received, our team will initiate the deletion process. You will receive confirmation once your data has been successfully removed from our system. Do you need manual support? 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